Another Twitter Done Poorly Story – Bad Verizon FIOS

Several of you have asked why I left Verizon FIOS. Isn’t fiber to your house the greatest thing since sliced bread?

Well, in short, FIOS left me. You can read the article here. Service has gone down tremendously and there is really nobody to call about it. What a mess.

Last Friday, after waiting in line 45 minutes at the local Verizon store to be told that they not only can’t help me cancel FIOS, but aren’t even really sure where to send me (yes, they said the Kiosk at the local mall “might work.”) I decided to send out a Tweet asking how to cancel.

That was over 72 hours ago.

They just tweeted back … “Is there anything we can do to help you out?”

You see, not only did they take three days to respond, but … it’s obvious they didn’t even read the Tweet.

I’ve said it before and I’ll say it again – “You need to train in Customer Service 101 before you train in New Media 202.

Why does this have to be so hard?

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