Worst customer service response ever? This is a direct cut and paste

"We understand how frustrating it can be, if you still have not received the gift cards that you have requested. We have forwarded your information to our knowledgeable specialist department, who will research this issue which takes 3-4 weeks.. We are pleased to offer such a wonderful program with many different reward options, and it is nice to see that you were able to take advantage of redeeming your points for the gift certificates. Thank you for choosing the Wells Fargo Rewards . Sincerely, E-Messaging Department"

Who is this E-Messaging Department?

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