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Verizon iPhone Details

Like most good geeks this morning, I read the liveblogs regarding the Verizon announcements. At the top of the list was Engadget’s live reporting (they always do a killer job) and Techcrunch as they, like me are always interested in the business side of it all. Of course, if that’s the focus, I guess we should point all the Wall Street Journal piece as well.

Long and short of it all. iPhone launches February 10 for Verizon at pretty much the same pricing and features as the iPhone on AT&T has right now. Same phone as AT&T too, just a special antenna for their network.

I say pretty much because it’s got something very cool that AT&T doesn’t have, and something very silly that AT&T is glad she doesn’t have: On the upside of things, you’ve got a “personal hotspot” option that will let you make your Verizon iPhone into, yup, a personal hotspot. Very cool – Internet tethering on steroids. On the downside of the things, the Verizon iPhone uses CDMA technology which, among other things, means you can’t do data and voice at the same time.

Yup, do something with data, phone rings, data stops on the new device. How very AT&T of Verizon. Sure technically, it’s a limitation of CDMA technology but it just smacks of AT&T’s initial launch of the iPhone on the Edge Network.

The iPhone 5 is going to come out this year and Verizon is selling a phone that can’t do voice and data at the same time. Sure, insert the AT&T still hasn’t figured out how to do voice joke here but, let’s be honest, it’s not the coup we were looking for.

So, should an existing customer upgrade? TNW says no.

I’m curious what you think …

Another Twitter Done Poorly Story – Bad Verizon FIOS

Several of you have asked why I left Verizon FIOS. Isn’t fiber to your house the greatest thing since sliced bread?

Well, in short, FIOS left me. You can read the article here. Service has gone down tremendously and there is really nobody to call about it. What a mess.

Last Friday, after waiting in line 45 minutes at the local Verizon store to be told that they not only can’t help me cancel FIOS, but aren’t even really sure where to send me (yes, they said the Kiosk at the local mall “might work.”) I decided to send out a Tweet asking how to cancel.

That was over 72 hours ago.

They just tweeted back … “Is there anything we can do to help you out?”

You see, not only did they take three days to respond, but … it’s obvious they didn’t even read the Tweet.

I’ve said it before and I’ll say it again – “You need to train in Customer Service 101 before you train in New Media 202.

Why does this have to be so hard?